Please find the A-Z of our Guest Directory in the information below. If you have any further questions or would like to speak to a member of our team, visit reception or press 0 on your bedroom telephone.

 

A

ACCOMMODATION:

The following is a list of services available from our Accommodation department. To avail of any item or service please dial ext. 5854/5853 during the hours 7:30 – 18:30. Outside of these hours, please contact the Front Desk, dial 5800.

• Cots and Rollaway Beds

• Blankets and Pillows

• Laundry Services

• Extra Towels

• Turn Down Service.

 

ADAPTORS:

International Adapters are available from the Reception Desk. We do request a €5.00 deposit, this will be removed from your bill when returned on departure. Please contact reception by pressing the quick dial button on your telephone or by dialing extension 5800 for assistance.

 

AFTERNOON TEA:

Afternoon Tea is served daily from 1pm to 3pm. Enjoy a selection of sandwiches, delicate deserts, scones and an exquisite range of Teas from around the world. Pre-booking essential.

 

AUDITORIUM/CINEMA:

For conferences and showing of movies, please contact Reception to arrange to have a movie shown. Please note it is subject to availability. Dial 5800.

 

AIRLINES:

The nearest Airport is Dublin Airport, which is approximately 1 ½ hour’s drive away by car. For any flight information and reservation requirements,  please contact the front desk by dialling 5800.

 

AIRPORT SHUTTLE:

A Shuttle bus service is available from Ballybrittas to Dublin Airport daily. Please contact Front Desk, dial 5800. Or check www.dublincoach.ie. There is a full range of both national and local bus timetables available at Reception, dial 5800.

 

AMBULANCE:

In case of emergency contact Front Desk, dial 5800.

 

ATTRACTIONS:

Please speak with a member of our Front desk team located in the main lobby for further assistance on visiting local attractions, alternatively dial 5800.

 

ATM:

An ATM is also located at the Branch of Bank of Ireland, Portarlington. 

 

B

BANKING:

Main banking facilities are Located in Portarlington town. The Bank of Ireland. Their opening hours are 10am – 4pm Monday to Wednesday & Friday with the exception of Thursday when it opens 10:00am - 5pm. Saturday & Sunday Closed.

 

BREAKFAST:

Breakfast is served in Blake’s Restaurant 07.00 to 10.30 Monday to Friday 08.00 to 11.00 Saturday’s, Sundays and Bank Holidays. Should you prefer to have room service breakfast, please fill out the card in your bedroom and hang it on the outside of your door before 4am.

 

ROOM SERVICE BREAKFAST TIMES:

07:00-11:00 Monday – Sunday including Public Holidays. Tray Charge is €5 per person.

 

BAR:

Seven Bar is open between the following hours:

• Monday to Thursday 09.00 to 23.30
• Friday and Saturday 09.00 to 00.30
• Sunday 09.00 to 23.30

 

Children are welcome to dine in the Bar until 9pm.

All day menu 12 noon to 9.30pm daily.

 

BIKES:

Adults bikes are available at reception upon request at no added cost during the summer months. Helmets are also provided.

 

BUS:

For timetables please contact reception by dialling 5800.

 

C

CAR/CHAUFFEUR HIRE:

The Front Desk would be happy to assist with any car/chauffeur hire requirements you may have. Advance bookings are necessary.

To reserve a car, please contact the Front Desk by dialling extension 5800.

 

CHEMISTS:

The nearest chemists are located in Portarlington Town 5 minutes from the Hotel, Opening Hours are 10:00 to 6.30 Monday to Friday and 9am to 6pm on Saturdays. Closed on Sunday. Details are available from Reception Dial 5800.

 

CHURCH SERVICES:

Roman Catholic

There is a Catholic Church in Portarlington. Service times are as follows:

• Monday to Saturday 10.00am
• Sunday 09.00am and 12.00pm
• Sunday Mass at Killenard 10.30am

 

Church of Ireland

There is a Church of Ireland in Portarlington. Service times are as follows:

• Sunday 11.00am

 

Methodist

There is a Methodist Church in Mountmellick and in Portlaoise. Service times are as follows:

• Mountmellick Sunday 19.00pm
• Portlaoise Sunday 10.00am

 

CHECK OUT:

Check out time is 12 noon on the day of your departure. Late checkout is available, where availability allows, by prior arrangement only and may be subject to a fee. Should it not be possible to keep your room until later in the day, we will be happy to store your luggage in our luggage store. Showers and changing facilities can also be arranged. For further details, please contact Reception by dialling 5800.

 

CIGARETTES:

Cigarettes are available from the Seven Bar. All bedrooms in The Heritage are non-smoking.

 

CONFERENCES AND EVENTS:

Meeting Facilities

We have a range of options available for meeting facilities, these include:

• Dedicated Boardrooms
• Meeting Rooms
• Ballroom

 

Our facilities can accommodate from 2 to 500 people. Dial Events & Banqueting on 5807.

 

COT:

Please contact Accommodation Dial 5854/5853.

 

CREDIT CARDS:

Credit cards are accepted for payment of accounts. The hotel accepts the following cards: Americans Express, Laser, and Master Card & Visa.

 

COFFEE AND TEA MAKING FACILITIES:

We have provided your room with tea and coffee making facilities located in your room. If you need additional supplies please contact the Front Desk, dial 5800.

 

COURIERS:

Courier services can be arranged through Reception Dial 5800.

 

D

DENTIST:

We are able to recommend Dentists in Portarlington and Portlaoise. Please contact Reception Dial 5800.

 

DINING:

Please refer to Restaurant and Bar section. For external dining options please contact Reception Dial 5800 for next day service.

 

DIRECTORY ENQUIRERS:

The following numbers are provided for your convenience:

 

Directory Enquiries

Ireland: 11811 / 11850

N. Ireland: 11811 / 11850

UK: 11818 / 11866

International: 11818 / 11866

 

International Codes

Australia: . . . . . . .0061 South Africa: . . . . .0027

Great Britain: . .0044 Denmark: . . . . . . .0045

New Zealand: . .0064 Japan: . . . . . . . . . . . .0081

Austria: . . . . . . . .0043 Spain: . . . . . . . . . .0034

Greece: . . . . . . . . .0030 Finland: . . . . . . . . .00358

Portugal: . . . . . . .00351 Luxemburg: . . . . .00352

Belgium: . . . . . . . .0032 Switzerland: . . . . . .0041

Hong Kong: . . .00852 France: . . . . . . . . .00358

Singapore: . . . . . .0065 Netherlands: . . . . .0031

Canada: . . . . . . . . .001 USA: . . . . . . . . . . . .001

Italy: . . . . . . . . . . .0039 Germany: . . . . . . . .0049

 

DIRECT DIAL:

Please dial 9 for an outside line. Follow the instructions on your telephone for additional facilities. To call a room numbers dial 5+room number.

 

DOCTOR:

We are able to recommend a Doctor in Portarlington. For appointment, arrangements please contact Reception by dialling 5800 as we have a 24 hour Night Team.

 

DO NOT DISTURB:

If you do not wish to be disturbed, please hang the sign provided on the door handle outside your room. If you do not wish to receive telephone calls please contact the Front Desk, dial 5800.

 

DRY CLEANING:

An Iron and Ironing board are present in each hotel room for your convenience. If you require laundry service or dry cleaning please contact reception 5800.

 

DUTY MANAGER:

A Duty Manager is available 24 hours a day. Please dial 5850 for assistance.

 

E

ELECTRICAL:

The power supply in your hotel bedroom is 220/240 volts. Please be aware that your appliances may be a different voltage. Adapters are available from Reception Dial 5800.

 

EMERGENCY:

There is a Fire Emergency plan posted on your room door. In case of emergency, please contact the Duty Manager via the Reception Desk by dialling extension 5800.

 

F

FEATHER PILLOWS AND DUVET:

Should you request feather pillows or duvet, please contact Front Desk, dial 5800.

 

FIRE SAFETY PROCEDURES:

Please take a moment to read the fire notice which is displayed on the inside of your bedroom door and familiarize yourself with the nearest fire escape exit and assembly point. If you require assistance in the unlikely event of evacuation, please kindly advise Reception by dialling 5800.

 

FLOWERS:

Our Front Desk team will be happy to assist with any requests for flower arrangements. Please contact Reception on 5800.

 

G

GIFT VOUCHERS:

Gift Vouchers for the Spa, Hotel and Restaurant make a fabulous present for birthdays, anniversaries and other special occasions. To enquire about, or purchase a Gift Voucher please contact Reception dialling 5800 or log onto www.theheritage.com

 

GOLF:

The Heritage Championship Golf Course was designed by Seve Ballesteros in conjunction with the renowned course designer Jeff Howes. The course is a par 72 course and offers over 7,300 yards off the Championship tees. The Course is strictly a Soft Spike Course and the dress code is smart casual (no jeans please) Reservations are essential. For further information, course fees and reservations, please call the Golf Course Reception on 057 8642321.

 

GOLF SCHOOL:

The Seve Ballesteros Natural Golf School, only the third one of its kind in the world, offers a unique training facility and employs leading edge technology and personal tuition from PGA Professionals Eddie Doyle and Eamon O’Flanagan. 057 8645300.

 

GROCERIES:

Our closest grocery stores are in Portarlington Town 10 minutes from the Hotel.

 

H

HAIRDRYER:

The hairdryer is located on the shelf of the wardrobe.

 

HAIR STYLIST AND BARBER:

The Front Desk will be delighted to arrange an appointment for you. Please contact our Front Desk on 5800.

 

HEATING:

To operate or adjust the temperature in your room please adjust the dial on the temperature dial button. The unit in your room is set to auto, which ensures that the air temperature will remain constant once the key card is kept in the slot for room’s electricity. Should you experience any difficulty, please contact Front Desk Dial 5800.

 

HORSE RIDING OFF-SITE:

Contact Reception for bookings.

 

HEALTH AND FITNESS CLUB:

The Health Club facilities include

Fitness Suite – equipped with Techno Gym cardiovascular and resistance machines, aerobic studio, 15m leisure pool, Jacuzzi and a Sauna located in both the male and female changing rooms. Persons aged 15years and under must be accompanied in the club by an Adult (over 18) at all times. For health and safety reasons they are restricted from using the fitness suite. Persons aged 16 -17years are permitted to use the pool, and only the cardiovascular equipment in the Fitness Suite, they are restricted from using the resistance machines at all times and anyone aged 15 and under are not permitted to use the club after 6.30pm. Persons aged 15yrs and under are not permitted to use the sauna or steam room. 16 years and over may use the Jacuzzi. Persons aged 15 and under are not permitted to use the Jacuzzi. Swimwear and flip-flops must be worn in all wet areas and bathing caps must be worn in the swimming pool. Bathing caps can be purchased at the Health Club for €3.00.

 

Opening Times

Swimming Pool Opening Times: 

For adults opening times, please check with reception on 5800

Children: 9am to 12pm and 2pm to 6pm

 

Weekends & Bank Holidays:

Children: 9am to 12pm and 2pm to 6pm

 

Children’s Admission: Children aged 5 Years and Under Must Have an Adult Family Member in the Pool with Them At All Times. Those Aged 6 to 10 Years Must Have An Adult Family Member On The Pool Deck With Them. Those Aged 11 to 16 Years Must Have An Adult on The Health Club Premises.

 

Fitness Suite Opening Times

Please Note That The Fitness Suite Is Open To Those Aged 16 Years and Over Each Day At The Following Times:

 

Monday to Friday: 6.45am to 9.30pm

Weekends & Bank Holidays: 9am to 6.30pm

 

A Health History Questionnaire and Induction Must Be Completed Prior To First Use Of Health Club.

 

I

INTERNET ACCESS:

WiFi is available throughout the Hotel.

 

ICE:

Ice can be obtained from Room Service, dial 5815, please note a tray charge of €3 will apply.

 

IRON:

All rooms have an Iron & Ironing Board, located in the wardrobe.

 

J

JOGGING:

For the outdoor person we can suggest jogging or walking on our 5K track around the Resort, which is also ground lit. contact our Front Desk on 5800 for direction as to where it starts.

 

K

KEYS:

For your own security, please ensure that your door is manually double locked from the inside at all times. Please return your keys to Reception on your departure. Keys are automatically decoded at 12 noon on the day of your departure. If you extend your stay or if you have arranged for a late checkout, please take your keys to Reception to be recoded for you.

 

L

LAUNDRY:

Please refer to section titled Dry Cleaning.

 

LOST PROPERTY:

Should any of your belongings be lost or misplaced during your stay, please contact the Accommodation Manager on extension 5854.

 

LUGGAGE STORGE:

We will be happy to store your luggage on departure. For assistance, please contact Front Desk, dial 5800.

 

M

MAIL:

Mail for posting can be dropped off at the reception at any time. Postage will be franked and payable at reception. For next day posting, please ensure your mail is delivered to the reception desk prior to 9am. Dial 5800.

 

MAINTENANCE:

Every care is taken to ensure our guest rooms are always in perfect condition. However, if you should find a fault during your stay please advise Reception to ensure any problem is rectified immediately.

 

MAPS:

Maps of surrounding area are available from reception.

 

N

NEWSPAPERS:

On request complimentary national newspapers can be delivered to your room each day.

 

P

PETS:

We regret that with the exception of guide dogs no pets are allowed in the Hotel.

 

PHARMACY

Please see section titled ‘Chemist’.

 

PLAYGROUND:

Enjoy our state of the art outdoor playground. We kindly ask that children are supervised at all time when using the playground.

 

POST OFFICE:

The nearest Post Office is in Portarlington. Opening hours are from 09.00 to 17.30 Monday to Friday and 09.00 to 13.00 on Saturdays.

 

PORTERAGE:

For luggage assistance, please contact Front Desk on 5800.

 

R

RESERVATIONS DEPARTMENT:

Please dial 5954/5953/5806 for assistance.

 

RESTAURANTS:

For Dinner Reservations dial 5811 or 5800. Children under 12 are welcome to dine in Blake’s Restaurant up until 9pm. For local restaurants please contact reception on 5800.

 

ROOM RATES:

Our Rates and Packages can be viewed on our website or by contacting Reservations on 5954/5953/5806.Rates are per room per night / or per person sharing and include Full Irish Breakfast and VAT. Rates are subject to availability. We also regularly run special offers, for more information and for availability, please contact reservations on:

 

(0) 578645500

reservations@theheritage.com

www.theheritage.com

 

ROOM SERVICE:

Available 24 hours a day. To order please consult the room service menu located on your dressing table or dial 5815.

 

S

SAFETY DEPOSITS:

Each bedroom has its own safe, which is located in the wardrobe. The instructions are clearly displayed on the front of the safe. We strongly recommend that you place all valuables in the safe.

 

SPA:

The Heritage Hotel and Spa offers a touch of tranquillity in a contemporary and luxurious setting. With 16 treatment rooms set in an oasis of calm, a selection of over 70 treatments and packages will allow you to indulge in a truly world class spa experience. We believe in results. Through the use of the leading ESPA product range, we are able to deliver the highest quality of professional treatments tailored to your individual needs. The Heritage Spa Experience provides an unrivalled heat and cooling journey. Experience the warmth of the Samarium, Tepidarium, Caladarium, Steam Bath and the Rustic Sauna Cabin. Stimulate the soft tissues in the Hydro Pool and Footbaths and invigorate the body in the Experience Showers and Ice Fountain. Extensive relaxation areas will complete your therapy as you melt into the surrounding Laois Countryside. Attentive and individualised service is the hallmark of The Heritage Spa. We will ensure that your time with us is both relaxing and enjoyable, if we can be of assistance in any way, please do not hesitate to contact any team member. Dial 5900

 

HERITAGE SPA GUIDE

To ensure a memorable spa experience we recommend you book a minimum of 2 hours treatment during your visit to the Spa. This will allow your body and mind to fully relax, recuperate and fully embrace the therapeutic spa environment. The Heritage Spa Experience is included in several packages and can be booked in conjunction with other treatments. Guests are advised to arrive 15 minutes before the treatments commence to relax and enjoy the surroundings. If your package includes The Heritage Spa we recommend you allow a minimum of one hour before or following a treatment to fully experience the benefits. As a courtesy to other clients and to preserve the ambiance of the Spa, we request that guests switch off their mobile phones and leave them in the locker area.

 

All treatments and packages are booked subject to medical status. Please see the Spa Brochure or contact the Spa for further information. Due to active nature of the products Spa users must be a minimum age of 16 years.

 

 

OPENING TIMES: SPA TREATMENTS

Monday to Sunday 10.00 to 17.30

 

The Heritage Spa Experience

Monday to Friday 10.00 to 20.30

Saturday and Sunday 10.00 to 18.30

 

The Heritage Spa Experience is available to guests at €25.00 per person. (Booking is necessary)

 

We recommend that you book treatments well in advance to avoid disappointment and packages in advance as demand for the Spa is high. To book, please press the quick dial button or dial extension 5900.

 

SWIM HATS:

Swim hats must be worn while using the pool facilities, they are available for sale from the spa reception €3 each.

 

SHOE CLEANING:

Please dial 5854/5853 during the hours 7:30 – 18:30. Outside of these hours, please contact the Front Desk, dial 5800.

 

SEWING:

Please dial 5854/5853 during the hours 7:30 – 18:30. Outside of these hours, please contact the Front Desk, dial 5800.

 

SECURITY:

In the interests of all our guests’ security and safety, it is the policy of the hotel not to permit non-residents on the guest floors unless prior notice has been given to the Front Desk. In the event of an emergency please contact the Front Desk, dial 5800.

 

SHOPPING:

Kildare Village Shopping Outlet, Kildare Town Just fifteen minutes from Killenard, this shopping outlet is home to over 100 prestigious fashion and home ware brands. Enjoy the luxury of spending less on last season’s collections at prices reduced by up to 60 per cent. 7 days a week all year round. Avail of a further 10 per cent discount with our VIP cards available from our Front Desk 5800. White Water Shopping Centre, Newbridge Situated thirty minutes from Killenard, Whitewater Shopping Centre boasts several well-known high street shops.

 

SIGHTSEEING:

All information for sightseeing and other tourist activities are available from our Front Desk.

 

STATIONARY:

Headed paper and envelopes are available in your room. Should you require additional stationery items please contact the Front Desk dial 5800.

 

T

TAXIS:

We would be happy to reserve a taxi for you. Advance bookings is required. Please contact the Front Desk, dial 5800..

 

TENNIS COURT:

To book the tennis court please contact the Front Desk, dial 5800 to make a booking, tennis rackets and balls provided.

 

TELEVISION:

For your in room entertainment you will find a list of TV channels on the card beside your remote control. To access Netflix, Prime, YouTube etc, you must sign in using your own account details. Please remember to log out of your account prior to check out.

 

TOWEL RAIL SWITCH ON/OFF:

Towel rail switch is located just outside the bathroom door at knee level.

 

TELEPHONE:

Your room telephone extension number is your room number with the addition of a 5 in front of the number. For room to room dialling please use 5 followed by the room number. For an outside line dial 9.

 

TRANSPORT:

Information on Train and Bus time tables is available from reception dial 5800. Tourist Information: Information is available from the Front Desk dial 5800 for assistance.

 

TURN DOWN SERVICE:

Turn down service is available on request between 6pm and 10pm daily.

 

U

UMBERELLA:

Umbrellas are available from reception.

 

W

WAKE UP CALLS:

Please contact front desk 5800 to arrange a wake-up call.

 

WHEELCHAIR ACCESSIBLE ROOMS:

The Hotel has 4 accessible rooms. Please contact Reservations, dial 5822 or Front Desk, dial 5800.

 

WALKING TRACK:

The Heritage Hotel and Spa offers a 5km ground lit walking track around the circumference of the golf course. Access is through the gate to the left of the exhibition centre (beside the Clubhouse) and is in a clockwise one way circuit.

 

The exit is at the Golf School. In order for us to keep the facility as safe and enjoyable as possible for all our guests and members,

please note the following information and rules and regulations:

 

• The walking track can be used for walking and light jogging but NO cycling.
• The walking track is to be used in clockwise direction only
• No pets are allowed.

 

The walking track opening hours are as follows:

• Winter - October to March 07:30 with last entry to the track at 21:00
• Summer - April September 07:00 with last entry to the track at 22:00